Frequently Ask Question

How to get samples?

You may e-mail us to request for samples and inform your address. Please also mention your international courier agent account number (FedEx/DHL/UPS/TNT/Etc.) or simply instruct them to pick up the samples at our office.

What if I don’t have Courier Agent account number?

We will forward you our agent’s quotation (60% discount from normal published rate) and you may directly pay to the delivery cost to their bank. Once we received your payment receipt, we will send the samples right away.

How many free samples can I get?

We will give you max. 2 planks (size: 100mm x 90mm x 15mm). Weight of each plank will not exceed 1 Kg (incl. packaging).

Is it possible to visit our factory?

Yes. You may visit our factory at anytime and our officer would be very happy to assist you.

Can Customer have their logo on the carton box packing?

Yes. For purchase minimum 1×20’ container. Free of charge.

How many coating colors does Palmindo offer?

Basically there are two natural colors based on the wood grain itself
a. Dark color b. Light color

How to request custom coating color?

Simply send your color swatch and we will check if the coating available in Indonesia. For import coating brand, additional charge will be applied fairly.

What coating does Palmindo use?

We use Treffert, one most recommended coating system in Europe for its eco-friendly quality. For more information please check www.treffert.com  

Waterproof coating